It is very important for us to collect, process and store your data with the best possible protection and with highest confidentiality. We are constantly working on better protection of your data. Herewith, we would like to inform you about the nature, scope and purpose of data handling at Family Locator – Live Tracker.
This privacy policy applies specifically to the Family Locator – Live Tracker smartphone app. If some content applies to us, we will specifically point that out.
When collecting, processing and storing your personal data, we comply with the legal requirements in Cyprus and the European Union. These can be found in the EU General Data Protection Regulation (GDPR) and other local privacy laws.
When you use our app, we may collect and process the following data:
Purpose: To create and manage your account and provide access to our app's core functionalities.
Data Retention: Stored until account deletion.
Device and Network Information
Purpose: To ensure the app functions properly across various devices, enhance security, and troubleshoot technical issues. Please note that your IP address is stored in server logs for security purposes only.
Data Retention: Stored until account deletion. Device settings and network carrier information are cached temporarily, retaining only the most recent state, no permanent storage is involved.
Location Data:
Purpose: To provide real-time location-based services, a core feature of Family Locator – Live Tracker.
Usage Content:
Purpose: To support in-app features and facilitate user interactions.
Contacts:
Purpose: To identify other users on Family Locator – Live Tracker who are in your phone book.
Purchase Information:
Purpose: To manage subscriptions.
Data Retention: Stored until account deletion.
When you contact us for support, we process information you provide, such as your name(optional), email address, the nature of your request.
Purpose: To assist you and address your concerns effectively.
Data Retention: Stored within three years.
Purpose: To facilitate login and personalize your Family Locator – Live Tracker account.
Data Retention: Stored until account deletion.
Please also see section Improvement of our service by collecting statistical data values for information about how we use statistical data for the improvement of our service.
The retention periods for specific data categories are outlined above However, if you do not delete your account, we will automatically delete or anonymize your data three years after your last account login, in compliance with our data retention policies.
In certain cases, we may retain your data for a longer period if required by law, regulatory requirements, or legitimate business interests (e.g., for accounting, tax obligations, or to resolve disputes, enforce agreements, or ensure security).
All permissions requested by the app serve the purpose of providing you with a specific feature within the app.
We process your personal data primarily based on the contract between us and you (Art. 6(1)(b) of GDPR).
We ask for your explicit consent to collect and process your location data. This consent is voluntary, and you can withdraw it at any time by adjusting your location settings in your phone. However, please note that if you withdraw consent for location data processing, certain core functionalities of the app, such as real-time location sharing, may be limited.
We do not use profiling or automated decision-making that would significantly affect users' rights. The app allows users to create profiles, add family members, and track their locations, but it does not involve automatic analysis or decision-making based on this data.
We also want to share a few important details about how we use your data:
To continually improve Family Locator – Live Tracker's features and user experience, we rely on a variety of third-party services, analytics, location, mapping, cloud storage, and more. These services help enhance app performance and user engagement. We ensure all third-party providers adhere to strict data protection agreements regarding the access, storage, and processing of your data. Additionally, we implement technical safeguards, including TLS/SSL encryption, to protect your data during transfers and ensure its confidentiality and integrity.
We may engage the following third-party service providers in order to provide us with necessary infrastructure for delivery and improvement of our services:
Please note that some of the third-party services we work with may process your data outside of the EU. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable privacy laws.
Your data will also be shares with members of your group within the Family Locator – Live Tracker.
Additionally, we may disclose your data if required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In order to improve our service, we use data generated while using the Family Locator – Live Tracker. This includes the following data points: app starts, session lengths, feature usage, IP address, mobile ad IDs, installation UUID, Android IDs, screen views, user properties (such as first launch), app crashes, and custom event parameters.
For tracking these data points, creating statistics and derive improvement analysis, we handover this data to the following third party services:
According to Art. 6(1)(f) of GDPR, we have a legitimate interest in collecting such statistical data, as it helps us improve the app and user experience, without overriding your rights and freedoms.
You can contact us to arrange the deletion of all personal information from our servers (see section Who is responsible and how do I contact Family Locator – Live Tracker?).
You can access and export all personal data that we store about you to you or a third party by contacting us (see section Who is responsible and how do I contact Family Locator – Live Tracker?).
In addition to access and deletion rights, under the GDPR you also have the right to:
You may submit a request to exercise any of these rights by contacting us (see section Who is responsible and how do I contact Family Locator – Live Tracker?). We will respond to your request within 30 days, as required under the GDPR, unless an extension is necessary due to the complexity of the request or a high volume of requests.
If you are not satisfied with how we have addressed your issue, you have the right to file a complaint about how your personal data is being handled with the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
We take all reasonable technical and organizational measures to ensure the security of the app and data transmission. To prevent unauthorized access or disclosure, and to ensure data accuracy and legitimate use, we have implemented appropriate procedures to safeguard the data handled within the Family Locator – Live Tracker.
In the event of a data breach or security incident, we will take immediate steps to mitigate the impact and notify affected users. This includes informing you without undue delay if your personal data is compromised. We will also report the incident to the relevant supervisory authority within 72 hours of becoming aware of it.
If you have questions or suggestions regarding data protection, you can easily contact us at findphone@ironmeta.com
An easily searchable imprint with all relevant information and ways to contact Family Locator – Live Tracker is available within the app, and on our app store page.
Our privacy statement is easily accessible at any time. It is also available during the use of the app, from our website and our app store pages. We may update this Privacy Policy from time to time. This latest version is dated December 22, 2025.
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